From a single contact’s request for temporary staff, grew a managed service providing up to 320 temporary call centre agents.
The Challenge
Book Club Associates (BCA) initially approached Wise Employment, during December 2001, to provide temporary IT support staff to work a weekend shift.
Following our success with this campaign, Wise Employment established that there was a potential temporary staffing requirement for up to 320 call centre agents.
We contacted the Purchasing Department to discuss the benefits of a Master Vendor Agreement to consolidate existing supply of temporary staff and facilitate effective provision of new agents. This approach was positively received and we were asked to prepare a Discussion Document outlining the key operational and cost benefits of the agreement.
In Spring 2002 we successfully tendered to provide a Master Vendor Service. The agreement was operational from 1st August 2002, in time to launch a major recruitment campaign.
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