From meeting the volume requirements of a start up operation to providing a flexible workforce for an established call centre, Wise Employment met the changing needs of this organisation throughout their lifecycle.
The Challenge
When a large call centre moved into a green field site in Swindon in December 1998 they had to hit the ground running. Their national supplier provided the first 50 staff, but additional help was needed in recruiting up to another 50 each week to provide the required headcount.
When Wise Employment approached the Company, they already had a preferred supplier list. However, the determination and commitment of our Temporaries Consultant persuaded the Human Resources Manager to give us the opportunity to demonstrate our capability.
Initially we were asked to fill 25 assignments. We rose to this challenge so well in terms of response times, fill rate, quality of staff provided and sheer dedication to customer satisfaction, that we were formally appointed as a preferred supplier.
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