The Challenge

Symbol UK Ltd manufacture bar coders for the retail industry. Their site at Winnersh Triangle houses not only their Headquarters but also their National Repair Operation and International Test and Repair Centre. This means that they employ a wide range of staff from technical specialists to unskilled workers, from senior personal assistants to call centre operatives. It is essential that we have a thorough understanding of the full range of job specifications and person profiles.

The Wise Solution

The combined resources of our branches in Wokingham, Bracknell and Maidenhead ensure that Symbol can choose from the best candidates in their area.

We approach all vacancies with enthusiasm and positivity, achieving an excellent success rate, even with highly technical vacancies, which are outside of our core business. Our belief is that with a good understanding of the role, the key questions for effective selection and an appreciation of where the candidates are likely to be found we can recruit for almost any post. Our results bear this out.

We also support Symbol in making effective use of a regular temporary workforce, supplying up to 50 skilled and unskilled, industrial and office based temporary staff on assignment in any week.

Temporary assignments provide an excellent way for both client and candidate to evaluate their fit with each other and many of our temporary testing, warehouse and call centre staff convert to Symbol’s permanent payroll.

The Outcome

Symbol and Wise Employment have had a business partnership since 1997. We have a true understanding of their needs and a real commitment to meeting them. This has resulted in a fast and effective service for Symbol, who will now only use the services of one of our competitors if we indicate that the post is hard to fill. Use of Wise Employment as a Prime Supplier has streamlined communications and administrative processes for Symbol and reduced the time spent on supplier management. However, we are not complacent and will continue to look for ways to improve our service and offer added value.