As a provider of outsourced telemarketing services for a wide range of high profile organisations, Rubicon Connect need a reliable source of positively motivated temporary staff to meet the demands of their contract clients.
The Challenge
The volume of work handled by telemarketing outsourcing organisation, Rubicon Connect (Rubicon), will fluctuate dependant on the number of contracts being handled at any given time. This is a fast moving industry and requirements can increase dramatically, with very little notice, as new contracts are brought on board.
Telemarketing is very tiring work and it is important that the staff making the calls are representing Rubicon’s clients in the most positive manner at all times. For this reason Rubicon ensures that all staff receive full product and operational training and restricts working days to a maximum of six hours.
Calls are made between 9am & 9pm, and teams must be fully staffed for all shifts in order to complete contracts within the agreed time frame. All temporaries supplied for work must be available for at least 13 weeks, to provide continuity of staff for the campaigns and ensure that investment in training is cost effective.
More>>>
|
