The Challenge

It is Company policy to advertise all permanent vacancies that cannot be filled internally or through personal recommendation. However, high levels of response were stretching the resources of the Personnel Department to the limit.

The Company was keen to continue to advertise their vacancies through the media, but did not wish either to increase the permanent headcount within their Personnel Department or to damage their image by failing to respond to all applicants. They also wanted to maintain control of the final stages of the selection process.

The Wise Solution

Wise Employment solved this problem by providing a tailor-made response management service to cover a wide range of vacancies throughout the UK.

The exact specification for the service is dependant on the nature of the vacancy, but a typical campaign would include the following elements:

- Company provides Wise Employment with vacancy details, selection criteria and advertising schedule.
- A response timetable and selection process is confirmed.
- The Company places advertising in the relevant media
- Applicants are asked to respond, by telephone, to a dedicated hotline number at Wise Employment’s office.
- A trained member of Wise Employment’s staff conducts a telephone interview with each applicant, in order to establish a match to agreed selection criteria.
- The accuracy of match is measured against the Company’s grading criteria and grades are allocated.
- Those applicants with the highest grades receive a briefing pack, and application form for completion and return.
- Returned applications are matched against key criteria and a final score is achieved.
- A short list of candidates is supplied to the Company along with full supporting information.
- The Company arranges interviews with short listed candidates and manages the process through the remaining stages.
- Wise Employment will write to all unsuccessful candidates on the Company’s behalf.
- Wise Employment provides the Company with campaign statistics and all related data.

The Outcome

The Company has been able to gain the benefits of media advertising, without increasing their Personnel headcount, by outsourcing the preliminary screening of applicants to Wise Employment.

The Company has enjoyed a 100% success rate from all recruitment campaigns completed conducted by Wise Employment.

The lead-time from advertisement to appointment has been reduced by Wise Employment’s ability to give total focus to the process.

The Company is secure in the knowledge that all respondents will receive timely notification of the outcome of their application.

The process is very cost effective and facilitates accurate budgeting