The Challenge

To handle fluctuating workloads in a cost effective manner, Daler Rowney use temporary staff within its warehouse and production areas. Numbers of staff required vary considerably and often with very little notice.

Production line staff need good hand to eye coordination and all staff must be literate and numerate. The work can be monotonous, but continuity is important for maximum productivity. The production area is very target driven and full attendance is critical for the whole line to operate effectively.

The Wise Solution

The key to effective selection is a good understanding of the job role, working environment and team dynamics. Wise Employment has achieved this by spending time on site, gaining first hand experience of the operation of both the production and warehouse areas. The proof of this has been our success not only in filling temporary assignments, but also in the number of our temporary staff that have accepted permanent jobs with Daler Rowney as a result of their assignment.

Effective briefing goes a long way towards retention. It is important that temporaries have a true picture about what the work entails, what is expected of them and what to do if there any problems. Key briefing issues for Daler Rowney include the pace of the work, the importance of regular attendance and punctuality. We also ensure that we maintain regular contact with the temporaries, handling any concerns before they become major issues.

To promote a safe working environment, Daler Rowney insists that all staff wear safety boots. Many of our temporaries will already have them. Those who do not can buy them (at cost) from Wise Employment the charge being deducted from their wages. We also provide Daler Rowney with a small stock of safety boots on site, in the event that a temporary should forget theirs.

The Outcome

The personal attention of our Industrial Specialist to this account and his commitment to ensuring a 100% fill rate without compromising on quality has led to our appointment as Preferred Supplier. We have a formal Service Level Agreement with the production area, which confirms the commitment of both parties to a successful working partnership and details the responsibilities of each in making it work. Our performance against quality criteria detailed in this document is reviewed on a regular basis.