Book Club Associates (BCA) initially approached Wise Employment, during December 2001, to provide weekend IT support staff, on a temporary basis for their Customer Services department in Swindon.
The Challenge
Following our success with the weekend recruitment campaigns, Wise Employment established (through networking within BCA) that there was a potential temporary staffing requirement for up to 320 call centre agents.
Wise contacted the Purchasing Department to promote the use of a managed service to consolidate existing supply of temporary staff (13 different suppliers being used) and facilitate effective provision of new agents. This approach was positively received and, during February 2002, Wise Employment prepared a discussion document for BCA outlining the key operational and cost benefits of a managed service.
BCA responded with an Invitation to Tender, with the aim of appointing to appoint a Master Vendor agent to be operational from 1st August 2002. Wise Employment was awarded the contract for a full onsite managed service contract.
More>>>
|
